Portal Home > Knowledgebase > Client Portal System > I just signed up but I can't login, why?
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There are a couple of possible reasons:
- You entered the wrong password. Obvious, but sometimes it's just a typo that caused this so you may need to reset your password.
- If you are a new client and you are not near the billing address (i.e. you are travelling far from your regular location) then our anti-fraud system does kick in and hold your order. For such cases, we appreciate your patience - this is normal cost of doing business on the Internet since fraud occurs when a customer's credit card is stolen and is used by a hacker (typically they use it very far from your home or business location.) Our internal process can sniff out the hackers that try to use known tactics to trick our location testers, but they always fail. But, such a system can be triggered by innocent customers who are simply travelling.
What do you do if you are travelling? Well, if you are a known Parcom customer that is easy. We can verify you are a past client on our legacy system if you contact us. That's pretty all. We'll then activate your account as soon as possible. If you are brand new to Parcom, please be aware that we may ask you for some information to make sure you are who you say you are! Do not be alarmed, we're protecting not just you - we are protecting other customers on our network from "bad people" from abusing our network too.
We do appreciate your support, understanding, and patience as we are the #1 secure hosting company and you are experiencing the front door security screening process that many hosting companies barely even do or care about! We care!
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