Knowledgebase

Add on Domains
For customers who have signed up for hosting with add on domains. The add on domains feature is...

All of a sudden I cannot FTP, see my site, or use email but a friend can see my site. I am blocked!
Without revealing the "secret sauce" to our popular Parcom secure web site technology, if for any...

Anti-Virus Service
As a standard across our cloud systems is our anti-virus file and e-mail scanning service.   We...

Backup Space
Parcom provides a top quality backup service for your cloud hosting account.  As per our...

Cloud Web Server is Apache Based
For the best support Parcom cloud nodes are all Apache based systems.   This was chosen to make...

Disk Space - Other Usage
Most of the disk space used by customers are shown in great detail on cPanel, however there is a...

DNS Zone Management
Parcom allows customers to manage their DNS Zones by way of an advanced DNS editor.   Changing...

Do my logs count for disk space usage?
Yes.  Everything you do with our very advanced cloud based server systems count all things...

Does Parcom support cronjobs or scheduled tasks?
Yes, Parcom does support the use of cronjobs to do automated scheduled tasks within our systems....

Name Servers
All new customers receive an e-mail that contains the assigned name servers used for their...

Operating System
Parcom uses a highly customized installation of CentOS for all cloud based systems.   Currently...

Over Bandwidth Limit
To maintain a quality service over any other hosting company, Parcom does send warnings to you if...

PCI Compliance
By default our secure systems meet if not exceed the standard PCI compliance requirements. ...

Ping and Traceroute
Customers often try to ping or traceroute to their site to see if the site is active. Please...

Remote Monitoring Services Report Downtime
Due to Parcom using a far more advanced secure cloud network (built from the ground up) and...

Remote MySQL access
For security reasons, the MySQL port is closed at the firewall level (port 3306).. however we do...

Security: Password lock outs
Our new cloud technology incorporates a very good anti-password brute force attack system.  ...

Server Time
All servers are set to the respective time zone they are physically located at.   This includes...

Shell/SSH Access
Shell and SSH access is not allowed on our shared cloud systems for security reasons.  (Do not...

Static IP Addresses
The shared IP of each system will bring up a generic page.   This is the shared IP of...

Statistics Software Available
Parcom cloud systems offer the following statistics and features related to Internet traffic to...

Statistics stopped running
If for any reason your statistics software stop running please let us know.  This is a very...

Subdomains and third party name servers
Using outside name servers is fine but adds a level of complexity that Parcom cannot control.  ...

Using third party name servers
Although Parcom does not recommend the use of outside name servers (third party DNS servers) we...

What Does Bandwidth Limit Exceeded Mean?
Here is the scenario:  one day you head to your website and when you open it, you get an...

Windows support
Parcom shared cloud hosting is based on a highly customized linux operating system and currently...