Knowledgebase

Access to the Parcom portal system requires you to REGISTER
To have a new portal account all clients must click REGISTER at the top of the portal system.  ...

Adding features to the custom package service
You can modify a package via the portal easily: Once you log into https://my.parcomweb.com these...

Adding Sub-Accounts or Contacts
Many times customers have more than one contact to maintain a hosting account.  Sometimes an...

Automatic Billing
Do customers have the ability to have their credit cards billed automatically on the date the...

Can I switch payment/billing terms?
Yes, you can switch terms easily via the customer portal here at Parcom.   All you would do is:...

Change Security Question
For added security, your Parcom portal (billing system) account can have a security question...

Changing E-Mail Contact of Primary Account
Because Parcom is a very secure hosting company, you cannot change your primary e-mail account in...

Changing Ownership
Can I hand over a complete portal account to another person?  Yes!  You can change everything...

Changing your customer portal password
To change your Parcom customer portal password: 1) Log into: http://my.parcomweb.com (If you...

Check payments
We do not accept checks.Please be sure to pay via credit card or paypal as promptly as possible...

Credit Card Declined
If your credit card was declined please note the following possibilities:Your address was not...

Currency Standard is USD
Parcom accepts only US Dollar transactions.  This is to ease accounting and overhead for the...

Does Parcom accept PayPal?
Yes!  We accept PayPal payments. We also support subscriptions via PayPal too. We really...

Emergency/Urgent Requests
For any issue that is of an urgent nature, please fill this form out:...

How do I cancel something I ordered?
Feel free to submit a ticket to us and we can work with you with regards to any cancellations.

I cannot pay my bill on time, is there a late fee?
Yes, Parcom has a policy to maintain a very modest late fee.   It is very modest...

I just signed up but I can't login, why?
There are a couple of possible reasons: You entered the wrong password.   Obvious, but...

Opt-Out of PARCOMBOT E-mails
PARCOMBOT is our loyal companion at Parcom, he notifies you of rare deals and also sends you some...

Portal Video Tutorials
Here are some basic video tutorials for this...

Refunds
If you are within 30 days of a new account we can refund a credit card or paypal without...

Should I set up auto billing/auto payments?
Customers sometimes ask if they should set up auto billing or auto payments for their hosting...

Steps to Ordering Product Add-ons
Steps to ordering an add-on service such as the Automated Backups Service:1) Log into your portal...

Upgrade or downgrade of diskspace or bandwidth
This article addresses how to upgrade/add or downgrade/remove diskspace or bandwidth from...

What does Error 999 mean?
Error 999 is the Parcom way of telling you that your account is overdue for payment.   Many...

What major credit cards does Parcom accept?
Although our primary payment gateway is via PayPal, customers are most welcome to pay via credit...