Knowledgebase

Alternate mail ports (can send but cannot receive issue)
The outgoing mail port for Parcom is set to port 25 by default. However, some providers block...

Authentication required for all mail on Parcom servers
Parcom has always had a standard for mail that has required users to authenticate with the mail...

Basic Troubleshooting of E-mail
This is just a basic set of troubleshooting tips that can help you with any mail delivery issues...

Configuring an E-Mail Client (cpanel)
You can access your e-mail via the web mail interface or via a popular e-mail client such as...

Default Catch All Address
Within cPanel is a feature called Default Address.  This is where you can specify a "catch...

Does E-Mail space count toward total account disk space?
Yes, e-mail space does count toward your grant total disk space you utilize in our cloud...

Does Parcom Support Bulk Mail?
It is not wise to use your hosting account for large bulk mail purposes.  It is best to use...

E-Mail forwarding without storing on system
If for some reason your e-mail account needs to forward to an outside account for a while, please...

E-Mail Login Frequency
At Parcom, we maintain a quality network.  We highly advise against polling email systems more...

E-Mail Video Tutorials
Please visit this link for our e-mail video...

E-Mailing from third party newsletters will not send to yourself
If you use a third party email service for newsletters, you may not receive an email if the email...

How do I create e-mail accounts in cPanel?
E-mail videos for cPanel: Email Accounts Manage the email accounts associated with your...

How many E-mail accounts do I get?
You can have as many e-mail accounts, aliases, or forwarding accounts as you desire. Just...

How to change SMTP port for Android
Some Cell Phone email providers and Internet service providers (ISPs) block port 25 to...

How to Change SMTP port on your iPhone/iPad/iTouch
Some Cell Phone email providers and Internet service providers (ISPs) block port 25 to...

IMAP settings for Android Phones
General steps for using IMAP on an Android PhoneThese settings are generalized and may not be the...

Mail delayed or slow
Although Parcom works very hard to keep e-mail flowing through as fast as possible, sometimes...

Mailing Lists
Parcom does offer a mailing list feature (some people call it listserv, or majordomo)Our solution...

Messages per hour
We do not publicly disclose the email per hour settings for security reasons, but rest assured it...

Microsoft Outlook 2010 Email Account Settings
We have a document on our web page for this extremely popular e-mail client:...

Parcom Spam Deflector Information
Parcom Spam Deflector Service Parcom offers a very unique service which deflects up to 70% of...

Port 8585 does not work for email?!
Port 8585 on web based email does not work on our new service because that was for a legacy...

Primary admin e-mail
Your primary administrative account also has an e-mail account associated with it by default.When...

Secure E-mail Access via SSL
Secure SSL based access to our email service is available. Instructions are presented within CPanel.

Secure Webmail port 2096
To access our web mail links you must have port 2096 available for secure access.   2096 is the...

Setting up mail on an IPad
Please visit http://www.parcomweb.com/support/video-tutorials/apple-ipad-e-mail-setup to see the...

Throttled outbound e-mail
For security reasons the settings of our SMTP servers are not revealed to the...

Using outside e-mail services with/without outside name servers
This is for advanced users: If you plan to use an outside mail server, please be aware of the...

Viruses that steal your e-mail passwords
We have an article about viruses that steal your passwords.Visit:...

Webmail screen shots
Parcom provides 3 popular webmail options for you to use: http://roundcube.net/screens...

Where do I create e-mail accounts?
E-mail accounts are configured via cPanel and not via the customer portal.  You must log...